Breaking News Bar

Memorial Hospital debuts new medical-surgical, intensive care units

  • The layout of the medical-surgical unit is designed for improved staff workflow, as well as patient needs.

    The layout of the medical-surgical unit is designed for improved staff workflow, as well as patient needs.
    Courtesy of Memorial Hospital

  • A private room in the new medical-surgical unit.

    A private room in the new medical-surgical unit.
    Courtesy of Memorial Hospital

  • A semiprivate room in the new unit.

    A semiprivate room in the new unit.
    Courtesy of Memorial Hospital

Submitted by Memorial Hospital
updated: 1/13/2021 12:27 PM

Memorial Hospital's new Medical-Surgical and Intensive Care Units are now open.

The new units are located on the south wing, upper level of the hospital that once housed other inpatient units, including the nursery, many years ago.

"We are extremely grateful for the design and construction of our new Medical Surgical Unit," said CEO Brett Bollmann in a news release.

"The primary goal of the New Med-Surg project was to improve patient safety and comfort, and workflow for our staff. We anticipate that the added enhancements will greatly improve the customer experience along with the continued exceptional medical care."

Susan Diddlebock, chief nursing officer, said the new unit has a relaxed atmosphere that should help decrease anxiety and promote healing. "Between the colors of the walls, the architectural ceiling and lighting and the sound reduction flooring and insulation, patients will notice the difference from our prior units."

The main hall has multiple workstations to improve staff workflow. The Medical Surgical Unit rooms are a mixture of seven private and eight semiprivate rooms, each with a window view overlooking the forested area at the side and rear of the facility. Each patient space has built in cabinetry for patient items on the head wall and footwall, including new smart TVs, new patient recliners and visitor seating.

Every room in the unit has a large, private bathroom that includes a full, adjustable shower, sink and facility that has seamless wall to floor coverage with slip-resistant epoxy coating. All lighting is adjustable.

New features were incorporated into each room with patient comfort and safety in mind. All patient beds have built in features including stand assistance, verbal cues for fall risk patients, safety lights and advanced controls. Smart TVs in each room include pillow speaker interface and the latest technology.

The call system has been upgraded to include direct call buttons for specific items like medication, restroom assistance, and are sent directly to the caregiver responsible. An overhead ceiling lift implemented as part of the Safe Patient Handling Program has been installed to help achieve an even safer lifting environment for patients, reducing the risk of patient injury from transfers and movement, and reducing risk of injuries to staff.

The improvements continue for our visitors as well. New sleeper sofas are available in the private rooms and have multiple comfort zones, including recline and sleep position, a table for belongings and a USB port to plug in your communication devices. Visitors who need to step out of the patient room for a moment can have a seat in the alcove visitor seating designed along the hallway.

Memorial Hospital continues to "Build for your future needs." As a Joint Commission Accredited and 5-Star HCHAPS patient-rated hospital, these improvements help Memorial continue its efforts in providing the best quality health care for the community.

As health care needs change and technology advances, Memorial continues to improve the critical access of care provided to Randolph County and the surrounding area.

Take a virtual tour of the new units at